Are you making these THREE customer service mistakes

The customer service industry is brutal, from little to no support from the company or management to dreadful interactions with customers, here's three big no-nos people almost always break.

We've all had them at one point or another: a dreadful customer service job. Whether it was in a call center far away from seeing customers face to face or in a store dealing with on scene problems, this industry is no joke. Customer Service employees are just that employees and can only do so much to remedy the problem. Recently LifeHacker.com published a list of reminders for customers to remember when working with a customer service representative.

1. Don't go in 'hot' or rude

This is the sure fire way to not accomplish anything. In fact I can share from my own personal experience working in a call center it's the fastest way to get your order canceled. If a customer yelled at me or used profanities I would cancel their order and block them from contacting the company ever again. Remember the person you are talking to is well a person and just doing their job to the best of their ability.

If you don't like the help you are receiving from this representative an easy work around is to say something to the effect of, "I appreciate the hard work you are putting in to help me, but I feel that I am not explaining myself correctly is there a manager I can work with more directly to explain my situation to?" Or you can also say, "I really appreciate your help on the matter, I seem to be confused on the company policy, is it possible to speak with a manager or supervisor to clear up my confusion?"

The key to pulling off this move is your inflection, have compassion and understanding in your voice and it will get you a lot further with both the customer service representative and the company.

2. Be prepared

Take a moment to think about all the things the representative might need from you to help you. Have your account number or dates prepared so the customer service representative is not wasting anytime. Some companies can pull your account based off the phone number, but not all companies do, or policies change. Additionally, your basic and private information may change and the customer service representative doesn't know that.

3. Don't be unwilling to compromise

It's not always easy being told you can't get what you want out of a situation, but on the bright side at least there is something the company can do for you. Don't be unwilling to accept what help the customer service rep can give. Remember they didn't make the policies they are only the employee.

If you are unsatisfied with the help the representative can give politely thanking them for the help and reminding the representative they did a great job, you just want to ask a manager or higher up if there are any other options than the one presented to you. Remember sometimes a customer service rep might say no, or that the manager will say the same thing in which case you will have to accept their answer and perhaps try again later.

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